Privacy policy
Brink of Touch Candle Company is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
Information We Collect
When you place an order or create an account, we collect:
- Name, email address, phone number, and delivery address
- Payment information (processed securely by Shopify Payments, we never store card details)
- Order history and purchase preferences
- Communication preferences (if you opt in to marketing emails)
When you browse our store, we may automatically collect:
- Browser type, device type, and IP address
- Pages visited and time spent on the site
- Referring website
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmation and shipping notifications
- Respond to your queries and customer service requests
- Send marketing emails and promotions (only if you have opted in, you can unsubscribe at any time)
- Improve our website and product offering
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share it only with trusted third parties who help us operate our store, including:
- Shopify: our e-commerce platform and payment processor
- Courier services: to fulfil and deliver your order
- Email marketing platforms: to send transactional and marketing emails (only with your consent)
- Advertising platforms (Meta, Google): anonymised data for ad performance measurement, subject to their own privacy policies
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Object to the processing of your information for direct marketing purposes
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at hello@brinkoftouch.co.za.
Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and measure site performance. You can disable cookies in your browser settings, though some features of the store may not function correctly as a result.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by South African law.
Contact
For any privacy-related questions, contact us at hello@brinkoftouch.co.za.
Last updated: March 2026